The future of voice tech in medicine is here. Can reality live up to the promise?

On April 20, 2021, STAT reported, Microsoft’s high-profile of acquisition of Nuance Communications is a seeming win for patients and providers. The voice recognition company, which sells artificial intelligence solutions that can listen to clinical conversations and auto-populate electronic health records, has the potential to dramatically improve care by removing frequent sources of digital friction.

To the tech goliath, that potential — and the opportunity to plant a big stake in the ground of health care — was worth $19.7 billion. But that price tag has some people worried.

As big tech companies increase their role in health care through mergers, acquisitions, and internal developments, they could push technologies like Nuance’s faster than some providers would like. STAT spoke with Darren Dworkin, chief information officer of the Cedars-Sinai Health System in Los Angeles, about the role of voice-assisted technology in medicine today, and where it might go next.

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